Back to case studies
Multi-brand retailer
Unified OMS across 4 channels and 3 warehouses
A multi-brand retailer consolidated DTC, marketplaces, and wholesale into one orchestrated flow.
4
Channels unified
+18%
OTIF
−90%
Oversells
−35%
Status tickets
The challenge
Inventory lived in 3 systems. DTC, Amazon, B2B portals, and wholesale ran on separate logic. Oversells, returns chaos, and warehouse double-handling were eating margin.
The solution
ClicksCloud OMS as the single source of truth. We rebuilt routing rules, integrated all 3 warehouses, mapped marketplace listings, and stood up an AI agent for returns triage.
The results
All 4 channels orchestrated from one console. OTIF up 18%. Oversells down 90%. Customer service tickets on order status fell 35%.